Return & Refund Policy

At Skyra24, we want you to be satisfied with your purchase. If you are not completely happy with your order, this Return & Refund Policy explains how returns and refunds are handled.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it

  • Be returned in the original packaging

  • Include all accessories, manuals, and components

  • Have proof of purchase (order number or receipt)

Skyra24 reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used or damaged by the customer

  • Items returned without original packaging

  • Final sale or clearance items (if specified at purchase)

3. Return Process

To request a return, please contact our support team with the following information:

  • Your order number

  • The reason for the return

  • Photos of the product (if applicable)

Once your request has been approved, you will receive instructions on how to return your item.

Returns sent without prior approval may not be accepted.

4. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong product was shipped

  • The product has a verified manufacturing defect

We recommend using a trackable shipping method for returns.

5. Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to the original payment method used during purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

6. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos or videos showing the issue

Our team will review the issue and provide a replacement or refund when applicable.

7. Exchanges

If you would like to exchange a product for a different item, please contact our support team. Exchanges may depend on product availability.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your credit card provider or bank

  3. If the issue persists, contact our support team

9. Contact Us

For return or refund requests, please contact us:

Email: support@skyra24.com

Please include your order number so we can assist you as quickly as possible.