Cancellation Policy

At Skyra24, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how orders can be cancelled.

1. Order Cancellation Before Shipment

Orders can be cancelled before they have been processed or shipped.

If you wish to cancel your order, please contact our support team as soon as possible with your order number. If the order has not yet been shipped, we will process the cancellation and issue a full refund.

2. Orders Already Shipped

If your order has already been shipped, it can no longer be cancelled. In this case, you may request a return once the order has been delivered by following our Return & Refund Policy.

3. Refunds for Cancelled Orders

If your cancellation request is approved, your refund will be issued to the original payment method used during purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

4. Order Modification

If you need to modify your order (such as changing the shipping address or product), please contact us immediately after placing the order.

We cannot guarantee that changes can be made once the order has entered the processing stage.

5. Skyra24 Order Cancellation

Skyra24 reserves the right to cancel orders under certain circumstances, including but not limited to:

• Product availability issues

• Errors in product pricing or descriptions

• Suspected fraudulent activity

• Payment authorization issues

If an order is cancelled by Skyra24 after payment has been completed, a full refund will be issued.

6. Contact Us

If you wish to cancel or modify an order, please contact our support team as soon as possible:

Email: support@skyra24.com

Please include your order number in your message so we can assist you quickly.

 

Thank you for shopping with Skyra24.